General Office Policy
- Parents are responsible for accurate and up to date health card information.
- Please bring your health card to each visit. Failure to provide
accurate and up to date health card information will result in your
claim to OHIP being rejected. Fees may apply.
- Please notify reception staff of any changes to your address and telephone numbers.
- We ask you to arrive 10 minutes before your appointments. Please be aware
that appointment times may not reflect the actual time you are seen by
the Doctor.
- If you are more than 10 minutes late for your appointment, the Doctor can choose not to see you and there will be a no show fee charged
Please be advised
In accordance with MKC policy, appointments that are not confirmed within 24h (business days) will be cancelled . we thank you for you understanding
No Show and Cancellation Policy
At Maple Kidz Clinic, we strive to accommodate all of our patients'
needs. Typically we have fewer available time slots as compared to the
demand for these appointments. For this reason, it is a real shame when
an appointment slot goes unused because of a late cancellation or
because someone does not show up for their appointment. Recently, we
have experienced an increase in no-show appointments and for this
reason, it has become necessary to implement a Cancellation / No Show
Policy.
We kindly ask that you provide at least one full (ie. 24 hours)
business day's notice for a cancelled appointment. If the appointment
occurs on a Monday at 10 am, we ask that you cancel no later than the
previous Friday by 10 am. Similarly, if the appointment is on a Tuesday
following a Holiday Monday, the cancellation must be made by the prior
Friday at the latest to avoid a cancellation charge. Appointments that are booked and cancelled on the same day, the cancellation fee will be charged.
Regular appointments: $50
Physicals / Medication follow up: $75
Consultation: $150
Consultation follow up: $75
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