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Cancellation / No show Policy

As of January 9, 2019, you must email appointments@maplekidz.ca to cancel or reschedule your scheduled appointment or speak to reception.
*some exceptions may apply

At Maple Kidz Clinic, we strive to accommodate all of our patients' needs. Typically we have fewer available time slots as compared to the demand for these appointments. For this reason, it is a real shame when an appointment slot goes unused because of a late cancellation or because someone does not show up for their appointment. Recently, we have experienced an increase in no-show appointments and for this reason, it has become necessary to implement a Cancellation / No Show Policy.

We kindly ask that you provide at least one full (ie. 24 hours) business day's notice for a cancelled appointment. If the appointment occurs on a Monday at 10 am, we ask that you cancel no later than the previous Friday by 10 am. Similarly, if the appointment is on a Tuesday following a Holiday Monday, the cancellation must be made by the prior Friday at the latest to avoid a cancellation charge.

Regular appointments: $50
Physicals / Medication follow up: $75
Consultation: $150
Consultation follow up: $75